Contact us

Thank you for your interest in necution. If you have any questions, suggestions, or inquiries about our grocery products and services, please feel free to contact us through the following channels. We strive to respond within 24-48 hours and provide professional support.

Customer Service Email (Preferred Method)
Email Address: service@necution.com
Suitable for: Product information inquiries (ingredients, shelf life, etc.), order inquiries, after-sales issues, product suggestions, partnership discussions, and other questions. For more efficient assistance, we recommend attaching relevant images (such as order screenshots or product details) to your email.

Website Message
Access Method: Visit the necution.com homepage, scroll to the bottom of the page, click on the "Contact Us" section, fill in your name, email address, select the appropriate inquiry type, and provide detailed information before submitting. We will reply to you via email.
Suitable for: Simple questions, website experience feedback, and other non-urgent matters.

Important Notes

• For order-related questions: Please always include your "order number" in your message (you can find this in your order confirmation email or under "My Orders" in your account). This helps us quickly locate your order information and resolve your inquiry.

• Business Hours: Our customer service team operates 7 days a week. Please note that responses may experience slight delays during public holidays; any holiday schedule changes will be announced on our website homepage.