Privacy Policy

necution ("we," "our," or "us") respects and protects your privacy when using necution.com (the "Website"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our grocery shopping services, as well as your rights regarding your personal information.

1. Information We Collect
To provide you with grocery shopping services and enhance your user experience, we may collect the following types of personal information:

  • Identity Information: Your name and contact details (email address and phone number if provided for customer service purposes)

  • Order Information: Delivery address, payment information (we only collect payment results; sensitive payment details are processed by secure payment partners), order number, and purchased grocery items

  • Account Information: Username and encrypted password (we cannot view your original password)

  • Usage Information: Device type, browser information, access times, and browsing history (used to analyze preferences and optimize website functionality)

  • Customer Service Data: Inquiries submitted to service@necution.com and any photos you provide (such as product images for returns or inquiries)

2. How We Use Your Information
We use your personal information only as necessary for the following purposes:

  • Order Processing: Confirming orders, arranging grocery deliveries, and sending order status updates

  • Customer Service: Responding to inquiries and handling returns or after-sales issues

  • Service Improvement: Enhancing website functionality and suggesting grocery products that may interest you (you can disable recommendations in account settings)

  • Security and Compliance: Preventing fraud, complying with applicable laws, and protecting website and account security

3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information only in these circumstances:

  • Service Providers: Trusted partners such as delivery services (who need your address for grocery delivery) and payment processors (who handle transaction details)

  • Legal Requirements: When required by law, regulation, or legal proceedings

4. Data Protection Measures
We implement comprehensive security measures to protect your information:

  • Data Encryption: Sensitive information like passwords is encrypted

  • Access Control: Limited access to personal data with strict confidentiality requirements

  • Security Monitoring: Regular system checks to prevent security breaches

5. Your Rights
You have the following rights regarding your personal information:

  • Access and Correction: View and update your account information through your website profile (payment details must be updated with your payment provider)

  • Account Deletion: Request account deletion by contacting service@necution.com; we will remove your data within a reasonable timeframe unless required to retain it by law

  • Marketing Preferences: Unsubscribe from marketing communications using the link in any promotional email or through your account settings

6. Policy Updates
We may update this Privacy Policy due to legal changes or service improvements. The updated policy will be posted on this page with a revised effective date. Significant changes will be notified through website announcements or email.

7. Contact Us
If you have any questions about this Privacy Policy or believe your privacy rights have been affected, please contact us at service@necution.com. We will respond promptly to address your concerns.